Senior Technical Services Engineer

    • Job Tracking ID: 2018i-3310-19
    • Job Location: Plano, TX
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: January 03, 2019
    • Years of Experience: 5 + Years
    • Starting Date: January 8, 2019
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Job Description:

VT iDirect continues to fuel its engineering growth and seeks an innovative, creative Senior Technical Services Engineer who is ready for the challenges, responsibilities, and rewards that come with working in a high-energy, fast-paced environment. VT iDirect is dedicated to providing next generation solutions for broadband IP networking via satellite networks.

As the leading innovators in this new space, our diverse and talented team of Internet, satellite and telecommunications professionals continue to break new ground and create significant opportunities for the network operators, service provider resellers, and the corporate networking professionals.

The Senior Technical Services Engineer must demonstrate strong product knowledge in multiple areas and able to transfer knowledge to team members in an effective way. Able to provide workarounds to customers and actively work with Engineering team to resolve bug-related issues. Conduct product installation and/or customer training at customer site.

You will be required to develop knowledge in all areas of the system so that you can effectively and efficiently troubleshoot the entire system and isolate the problem to a specific equipment, technology, or application.

The Senior Technical Services Engineer will work as an individual on networking and systems projects to meet specific customer requirements. Customize and implement networking hardware and software, including servers, routers, switches, modem, and network management systems. Work directly with the client and may travel between office and the customer site frequently. Work under minimal supervision on complex projects. Wide latitude for independent judgment.

We are looking for a highly motivated self-starter with strong written and oral communication skills. If you enjoy working in a fast-paced environment with the smartest team, and the very latest technology, then this is the job for you!

Experience and Skills:

Essential Duties and Responsibilities: Include but not limited to the following:
Works at the customer site and provide direct support to our customers in analyzing, troubleshooting, and resolving complex product related issues including but not limited to following areas:

Technical issues related to product configuration and usage.
Network connection and quality of services
RF and Satellite Communication
Linux OS and MySQL databases
Tracks all assigned tickets and insures all tickets are updated as required
Provide support as a Technical Account Manager
Be able to conduct basic and advanced product training for internal and external customers
Act as subject matter expert for creating and updating technical documentations
Set up the Lab network to replicate customer issues as a part of problem resolution
Support and lead installations, upgrades, and system integration efforts
Interface directly with engineering on customer escalations and product
Perform other duties as assigned

Bachelor’s degree (B.S.) from accredited four year college or university in Engineering or related field, or equivalent working experience
Minimum 5 years of experience in Telecommunication, Networking or related industry, preferably in the Technical Support /System Engineering function
Ability to independently troubleshoot and debug broad, complex, and unique network issues
Experience working in a global technical support environment , dealing directly with customers, in support of advanced communications/IP based technology
Technical Skills - Individual should have experience in the areas of
Advance knowledge in TCP/IP, Routing, Switching, VLAN, QOS, and troubleshooting IP networks.
Moderate to advanced level knowledge in Linux or Unix
MYSQL or other similar database
RF or Satellite communications

Other Qualifications:
Strong English verbal and written communication skills.
Must be willing and able to travel domestically, up to 25%
Strong analytical and problem solving skills
Ability to work independently and with minimal supervision

Preferred but not Required:
VT iDirect Platform Experience
Knowledge and experience in RF Link Budget calculation
Knowledge and experience with a programming or scripting language (i.e. Unix /Linux shell, Python, Perl, or other)
CCNA, CCNP, or other advanced Cisco certification desired

As a global leader in IP-based satellite communications, we are the change agent, shaping the future of how the world connects. Our team is helping the world’s leading satellite operators and service providers capture the future through major innovation.

The most fulfilling work of your career is waiting for you at VT iDirect! Imagine your talent and energy paired with our vision and technical leadership: The sky is truly the limit!